Introduction
At Spa Choice® Sanitizing Granules, Spa Sanitizing Granules, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose information about you when you visit our website spachoices.shop (the “Site”) or purchase our products.
Please take a moment to review this Privacy Policy before using our Site or submitting any personal information to us. By using our Site, you agree to accept the policies and practices described in this Privacy Policy.
What Information Do We Collect?
We collect both personal and non-personal information about you when you visit our Site. Personal information refers to any information that can be used to identify you specifically, such as your name, address, email address, phone number, etc.
Non-personal information refers to information that does not by itself identify a specific individual, such as browser information, generalized demographics, and aggregated user data.
Information You Provide to Us
The personal information we collect directly from you includes:
- Contact information (such as name, mailing address, phone number, email address) when you place an order, submit a form, or contact us.
- Payment information (such as credit card number, expiration date, billing address) when you make a purchase on our Site. This information is processed securely through third-party payment processors and not stored on our servers.
- Account login credentials (such as username, password) when you register for an account with us.
- Reviews, comments, and other user-generated content that you submit to our Site.
- Communication records when you contact us via email, live chat, social media, or otherwise.
- Survey responses and feedback for surveys that we may conduct.
- Contest or sweepstakes entries when you choose to participate in contests or sweepstakes offered on our Site.
- Demographics such as your age, gender, product and lifestyle preferences when you provide those to us.
Information Automatically Collected from Your Use of Our Site
The non-personal information we automatically collect when you use our Site includes:
- Site activity data such as pages visited, products viewed, links clicked, downloads errors, length of visits to pages, referral URL, and IP address.
- Device and browser information such as device type, operating system, browser type, browser language, domain, and service provider.
- Usage data such as the number and frequency of visitors, usage patterns, page views, unique page views, video views, form conversions and other activity.
- Location data such as approximate location derived from your IP address.
- Cookies and other tracking technologies to understand how you interact with our Site and online services, improve your browsing experience, and personalize content and ads.
How Do We Use the Information Collected?
We use your personal and non-personal information in the following ways:
- To provide our products and services to you.
- To process and complete orders and purchases.
- To respond to your inquiries, refund requests, and other communications.
- To send transactional communications such as order confirmations, shipping notices, and updates on your order status.
- To send promotional communications such as newsletters, offers, new product releases, and surveys. You can opt-out of these at any time.
- To create and manage your online account, send account status updates, and process payments.
- To administer rewards programs, contests, sweepstakes, or other events and promotions.
- To monitor and analyze Site usage metrics such as total visitors, traffic patterns, and website performance.
- To diagnose and troubleshoot technical issues and server problems.
- To analyze trends and user demographics in order to improve our Site and marketing efforts.
- To customize the content and layout of our Site for each individual user.
- To detect and prevent fraud, misuse of our Site or services, and other illegal activities.
- To comply with legal obligations, industry regulations, and enforce our Terms of Service.
In accordance with applicable laws, we only collect, use and disclose your personal information for the purposes that we have disclosed to you in this Privacy Policy, or otherwise with your consent.
We will not use your personal information for any other purpose unless we are required by law or have obtained your consent to do so.
How is Your Information Shared?
We will not share, sell, rent, or trade your personal information with any third parties without your consent, except in the following circumstances:
- With third party service providers under contract who help us operate our business. This includes payment processors, shipping partners, marketing platforms, cloud data storage and hosting providers, and other IT service providers. They are only authorized to use your personal information as needed to provide their services to us.
- With your consent or at your request. For example, if you sign up for a joint promotion with another company, or ask us to share your information with someone else.
- To comply with legal obligations and legitimate requests. This includes responding to court orders, subpoenas or government requests, preventing harm or financial loss, and other law enforcement purposes.
- In case of a merger, asset sale, or other corporate transactions. If we sell, divest or transfer the business or any part of it, we may share or transfer your personal information to the new owner.
- To enforce our Terms of Service, prevent unlawful activity, protect company property, and ensure user safety.
- With parent and subsidiary companies, joint venture partners, and corporate affiliates under common ownership or control. Our affiliated entities follow practices that are consistent with our Privacy Policy.
We may share non-personal or aggregated information with third parties for marketing, advertising, research or similar purposes. This information does not enable third parties to identify you individually.
Data Retention
We retain your personal information for as long as needed to provide our products and services to you and fulfill other purposes outlined in this Privacy Policy. We will retain and use your information as long as your account is active or as reasonably needed to comply with our legal obligations, enforce agreements, and resolve disputes.
We may retain some of your information even after you deactivate your account, for fraud detection, legal compliance, dispute resolution, or archival purposes.
Non-personal information and aggregated data may be retained indefinitely to improve our services and for analytical purposes.
Your Privacy Choices
You can make the following choices regarding the use of your personal data:
- Access and update your account information through your account settings page.
- Control marketing emails by using the opt-out or unsubscribe links in any promotional emails you receive from us.
- Cookies can be disabled on your browser if you do not wish us to collect cookie data. This may affect the performance of our Site.
- Contact us via phone or email if you have any questions or requests related to your personal information.
- Delete your account by emailing us and we will delete your account within 30 days, as long as there are no outstanding charges or unresolved disputes associated with your account.
If you choose to delete your account, we will deactivate it but retain certain information for our records, such as order history, analytics data and any outstanding credits or liabilities.
Security of Your Data
Safeguarding your personal information is important to us. We follow generally accepted security standards and maintain reasonable safeguards and practices to protect the confidentiality and security of your information. This includes technical (encryption, password protection, antivirus), physical and organizational controls.
However, no method of transmission or data storage can be completely secure. We cannot guarantee absolute protection of your personal information against unauthorized access or use. By using our Site and providing us with your information, you agree that we may communicate with you electronically regarding security, privacy and administrative issues relating to your use of this Site.
If we become aware of a security breach affecting your personal information, we will promptly notify you and take reasonable steps to minimize harm and secure the data.
Privacy of Children
Our Site is not designed for or targeted at children under 16. We do not intentionally collect personal information from children under 16 without consent from a parent or guardian. If you are a parent or guardian and believe your child has provided us with information, please contact us so that we may delete this information.
International Data Transfers
We are headquartered in the United States and all information is processed here. If you are accessing our Site from outside the U.S., your information may be transferred to, stored or processed in the United States. U.S. data privacy laws might not be as comprehensive as those in your country. By using our services, you agree to the transfer of information to the U.S.
Changes to this Privacy Policy
We reserve the right to modify this Privacy Policy at any time. If we make material changes, we will notify you via email or by posting a prominent notice on our Site prior to the changes taking effect. We encourage you to periodically review this page for the latest information on our privacy practices.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: [email protected]
Phone: 1-800-123-4567
Address: 123 Spa Choice Lane, San Francisco CA 94105
Other Relevant Policies
Please also review our Terms of Use, which govern your use of our Site, purchases, and any disputes that may arise between us and our customers.